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Project Manager- IKEA


The IKEA team at Proximity London are on the lookout for a strong Project Manager to support the Client Leadership team to scope and deliver a variety of activity across eCRM, social and digital channels. This work can vary from the smallest tactical task to a multichannel campaign launch.

The IKEA CRM, social and digital business was won in early 2018 and has rapidly grown to a key agency account. As the lead agency in a multi-agency Omnicom team, we’re ultimately responsible for delivery across a variety of media, through a complex program of interdependent workstreams.


You’ll be working closely with the Planning, Data and UX as well as the Client Leaders on the team. Reporting into the Project Director on the account, you’ll be responsible for delivery across all aspects of the account, which will include Concept Development, Design & Copy and Build on predominantly eCRM campaigns. As a digital native, you will understand and translate specs into industry-leading work, within the project guardrails.


The role will be client facing so the person we appoint will be confident, smart, enthusiastic and proactive. Great at working with everyone in the agency, a people person who can bring everyone together and negotiate to ensure we meet our deliverables but in a way that is empathetic and be sensitive to the needs of other accounts too.

You’ll be able to work quickly across multiple projects at different stages, encouraging others to do the same without losing attention to detail or focus on delivering within the specified scope.

Key areas of accountability:


• Leading the charge on project delivery, working processes and accurate resourcing across the client portfolio
• Ensuring all work is produced to the highest standard whilst being delivered in the most efficient method
• Supporting the client lead in converting OOS opportunities
• The ‘Champion’ of agency processes


• Providing support and guidance for the Project Management Team
• Supporting the client leadership team on a day to day basis to ensure effective delivery
• Being the partner for the Client Lead(s)


• Specific project scoping including timings, SoW resource management
• Project reconciliations
• Supporting the client lead on delivery of the ‘growth agenda’


Build a strong relationship with internal (Proximity and sister agencies) and external (client) stakeholders

Ensuring the output across the internal agencies and external agencies are aligned, dependencies are met and project timelines are stress tested
Making sure creative is reviewed, aligned and delivered from a single strategic point of view and with a collective tone of voice and perspective
The owner of all 3rd party relationships
Supporting the Client Lead(s) on the delivery of client satisfaction


A self-starter who can create and stress test robust yet flexible processes to ensure efficient and reliable delivery of projects across multiple channels and media
Is organised and able to manage and prioritize workload under pressure across various work streams
Has a sound understanding of the eCRM landscape and understands the roles of data, strategy, ux, design, development and the tools used.
Experience with WCA is encouraged, but not mandatory
Takes ownership of all projects, ensure both internal, external and client stakeholders are kept up to speed
Has 5 years+ experience in a similar role


We’re one of the UK’s leading customer engagement marketing agencies. In 2015 we were awarded Campaign’s Agency of the Year and in 2016 WARC’s global digital agency of the year.

We are recognized worldwide as a creative agency. Our point of difference lies in our ability to fuse the disciplines of direct marketing, user-experience, consumer planning and big data into behavior changing ideas that deliver value for our clients and memorable experiences for people.

Proximity London is the biggest office in a worldwide network of 67 offices, and over 2,500 people globally. But, unlike some agencies we maintain the feel and attitude of a smaller shop (no, honestly! – it’s what our clients say). Our network provides career opportunities and means we can draw on an enviable pool of talent for any brief we face.

People tend to stay at Proximity, because Proximity cares about and supports people. It really is a fabulous place to work.


Interview with Project Director.

Interview with Account Director(s) and Project Director.
Short presentation (task to be set on confirmation of success to stage)


Our people are all based at 90-100 Bankside, Southwark Street, SE1 0SW. We are a few minutes’ walk from Southwark tube and a 7-minute walk from Borough tube. We are also easily accessible from Waterloo and London Bridge main line stations. Our new home presents some lovely lunch spots and being a stone’s throw away from the Tate – there is plenty of opportunity to make the most of everything the Southbank has to offer!


Market rate and depending on experience level and benefits below:
• 25 days holiday
• A day off for your birthday
• Private Health - BUPA
• Life Assurance

Proximity London is an Equal Opportunities Employer. The Company’s policy is that no job applicant or employee shall receive less favourable treatment than another on the grounds of sex, age, marital status, race, religion, creed, nationality, ethnic or national origin, or sexual orientation.