Project Manager- Dixons/Carphone
REASON FOR RECRUITMENT
Dixons Carphone owns Carphone Warehouse, the well-known mobile retailer and Currys PC World - one of the largest high street retailers of Consumer Electronics and domestic appliances in the UK.
With 297 Mega stores and 75 high street stores – they are a household name.
Carphone Warehouse has been known as the middle men with a hard sell. Challenged by the expectations of today’s mobile consumer – it’s a great brand for a customer engagement agency and a challenge we are on board with.
Currys PC World on the other hand is performing well and the challenge there is to maintain performance, champion the voice of the consumer and leverage data and tech to drive greater relevance and improve brand perception through every touchpoint - all in the service of trading performance.
We work on both brands across different areas of CRM – from always on trading and supplier funded activations to customer journey planning and ATL campaign integration – it’s a varied account with lots of opportunity strategically and creatively. We love it.
There will be opportunity to work on other brands in the Portfolio which includes GOSHCC, Specsavers, IKEA, Samsung and we have a new business pipeline to leverage.
REPORTING & CONTEXT
You’ll report into our Head of Project Management, and on a day to day basis, the Senior Account Director on the account, working closely with the Planning, Data and UX as well as the other Client Leaders on the team. You’ll be responsible for delivery across all aspects of the account, which will include Concept Development, Design & Copy on the existing email and DM campaigns.
The role will be client facing so the person we appoint will be confident, smart, enthusiastic and proactive. Great at working with everyone in the agency, a people person who can bring everyone together and negotiate to ensure we meet our deliverables but in a way that is empathetic and be sensitive to the needs of other accounts too. A working knowledge of Adobe or other customer engagement platforms would be beneficial but not essential.
You’ll be able to work quickly across multiple projects at different stages, encouraging others to do the same without losing attention to detail or focus on delivering within the specified scope.
THE ROLE AND WHAT’S REQUIRED TO DO IT WELL
You’ll need to establish and balance robust project processes with the flexibility to change and adapt as needed, all the time keeping the team on track.
You’ll be a proactive self-starter, able to quickly and confidently build great relationships in the agency and a strong, positive and calm energy in the team.
Above all else, you’ll have the experience and skills to manage the day to day delivery of the work, ensuring it’s on time, to budget and uses agency resource effectively and efficiently.
Key areas of accountability:
• Leading the charge on project delivery, working processes and accurate resourcing across the client account
• Ensuring all work is produced to the highest standard whilst being delivered in the most efficient method
• Supporting the client lead(s) in converting OOS opportunities
• The ‘Champion’ of agency and account processes
• Providing support and guidance for the Project Management Team
• Supporting the Client Leadership team on a day to day basis to ensure effective delivery
• Being the partner for the Client Lead(s)
• Specific project scoping including timings, SoW and resource management
• Project reconciliations
• Supporting the client lead on delivery of the ‘growth agenda’
• Build a strong relationship with internal (Proximity and sister agencies) and external (client) stakeholders
o Ensuring the output across the internal agencies and external agencies are aligned, dependencies are met and project timelines are stress tested
o Making sure creative is reviewed, aligned and delivered from a single strategic point of view and with a collective tone of voice and perspective
• The owner of all 3rd party relationships
• Supporting the Client Lead(s) on the delivery of client satisfaction
WE’RE LOOKING FOR SOMEONE WHO:
- Is tenacious with the drive to see projects through
- Smart, but with a good dose of common sense
- A natural and collaborative team player who will fit well into the Prox culture
- Willing to get stuck in from day one – you’ll be a hand raiser, happy to share the load
- Has a sound understanding of the eCRM landscape and understands the roles of Data, Strategy, UX, Design, Development and the tools used for delivery.
- Takes ownership of all projects, ensure both internal, external and client stakeholders are kept up to speed
- 3-5 years experience
ABOUT PROXIMITY LONDON
You work for Prox.
Prox works for you.
That’s how we work.
Work, work, work. Unless you’re criminally-inclined, have come into money, or else eschewed it entirely and found a way to exist on 32p a week, you’ll need to make an honest living somehow. If you can have lots of fun while doing so, that’s even better. On top of that, if you also get the chance to grow professionally by learning from some of the smartest people in the industry – worldwide – well, then you really are giggling. That’s pretty much what working for the UK’s best customer engagement agency involves. Earning, learning and laughing.
Nice work. And you can get it.
We’ll spare you any ‘aw shucks’ fake humbleness and just come out with it. We were recently named Campaign's No.1 Best Place to Work. Not one of the best. The best. We were also the DMA’s most awarded agency in 2017 – with 18 awards. (The next best agency got 3.) And WARC, the independent and highly respected global authority on advertising effectiveness, declared us their No.1 Global Digital Specialist Agency for 2017.
So, we are flipping good at what we do. And what we do is fuse the disciplines of direct marketing, user-experience, consumer planning and big data into award-winning ideas that deliver value for our clients. We create ‘authentic human experiences’ that truly change behaviour. To do that takes people. Human ones.
A.I. works for us. But it’ll never replace us.
Though we enthusiastically embrace the latest tools and technology, we never forget we are a creative agency that first and foremost creates relationships. Client relationships and consumer relationships. We’ve worked with VW, for example, for over 20 years. Our existing clients stay with us. New ones join us. We’ve got an impeccable record for new business: in the last 12 months we picked up Virgin Atlantic, Ikea, Audi and Asda. We’ve also retained BBC’s TV Licensing after a mandatory re-pitch. It’s the biggest data assignment in the UK.
Big in a small way. And vice versa.
Proximity London is the flagship in the worldwide OPMG (Omnicom Precision Marketing Group) network. It’s made up of 25 offices in 22 countries with over 2,000 employees – but, open plan in both office and outlook, we maintain the feel and attitude of the small, entrepreneurial shop we once were. As well as supercharging our data and technology capabilities, being part of a network also provides wider career opportunities as well as deepening the talent pool we can draw from to satisfy any brief.
Make us an even better place to work.
The ‘Best Place’ needs the best people. Because even though we have a very low churn rate compared to most other agencies, we are growing and always looking to hire new blood. In return you’ll be joining a caring, supportive and ultra-competitive family of the finest people in the industry. People you’ll always want to have around you.
INTERVIEW PROCESS AT PROXIMITY LONDON
Interview with Head of Project Management
Interview with Account Director(s) and Project Director.
Our people are all based at 90-100 Bankside, Southwark Street, SE1 0SW. We are a few minutes’ walk from Southwark tube and a 7-minute walk from Borough tube. We are also easily accessible from Waterloo and London Bridge main line stations. Our new home presents some lovely lunch spots and being a stone’s throw away from the Tate – there is plenty of opportunity to make the most of everything the Southbank has to offer!
SALARY & BENEFITS
Market rate and depending on experience level and benefits below:
• 25 days holiday
• A day off for your birthday
• Private Health - BUPA
• Life Assurance
At Proximity London we have an underlying belief that our agencies and specialist services should reflect the society in which we live. Be that Age, Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.
Simply, we believe that Inclusion and Diversity makes for a more stimulating and inspiring working environment, where people are treated with respect and can be comfortable being themselves. Embracing these different approaches and thinking helps deliver tangible and positive results for our clients’ businesses.